Refund policy

Return & Refund Policy

at Anna Lotan Ltd, we believe in the quality of our skincare products — and we want you to feel just as confident using them. That’s why we’ve designed a clear, fair, and respectful policy for shipping, returns, and cancellations.

We know that online shopping should be stress-free. If something isn’t right, we’ll do our best to make it better — with full transparency and no hassle

If you are not satisfied with a product you received, you may return it — even if opened or used.

Conditions for Return:

Returns must be shipped back within 60 days from the date the product was delivered to you

To initiate a return, email us at [contact@anna-lotan.com] with:
Your Order Number
The product(s) you wish to return
A short explanation (optional)

Returns must be sent to the following address:
Anna Lotan Pro
16 Wheeling Ave
Woburn, MA 01801
USA

In addition, in order for us to process your return, you must also send us an email with the order details (order number, product name, and quantity). Without this information, we will not be able to identify or approve the return.

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Responsibility:

The customer is fully responsible for:
Choosing the courier and covering all return shipping costs
Packing the product securely
Ensuring the product arrives safely
We strongly recommend using a trackable and insured shipping method

Anna Lotan Ltd is not responsible for lost or damaged returns

Refund Terms:

A full refund will be issued to your original payment method

Refunds are processed within up to 60 days after we receive the returned item(s). In most cases, however, refunds are completed much sooner, often within just a few business days.
The 60-day window is provided simply as a precaution to accommodate for exceptional cases or processing delays.

Original shipping charges are non-refundable

Order Cancellation Policy

We understand that sometimes plans change. You may cancel your order under the following conditions:

If your order has not yet shipped:
→ You are entitled to a full refund, no product return required

If your order has already shipped:
→ You must wait to receive the product and return it to us at your own expense in order to receive a full refund
→ All conditions outlined in the Return Policy above apply

Refunds for cancelled orders will be processed only after the product is received back in good condition.

Contact

For returns, shipping questions, or cancellation requests, please contact us at:
email: contact@anna-lotan.com